Justine S. Shaffer
1711 East 32nd Street
Brooklyn, NY 11234
(347-522-6696)

OBJECTIVE
With a background in customer service, I’m looking for an opportunity to continue
growing in an interactive a nd learning environment. I consider myself a dynamic
individual who plays a central role in keeping the business operations organized,
on track, and most importantly, moving forward.



EMPLOYMENT
OFFICE ASSISTANT FEB2008-JULY2008
Brooklyn Knights Realty Brooklyn, NY
Mainly making outgoing phone calls to home owners and management companies.
Trying to book appointments for the listing agents and brokers.
Using Microsoft Excel, searching the internet for apartments that are for rent.
Filing, faxing and other general office duties.


RECEPTIONIST AUG2008-July2009
Buckley’s Installation & Service Company Brooklyn, NY
Customer service experience supporting a team in a fast paced environment.
Duties include, but not limited to: Handling multiple phone lines, booking
appointments, helping customers with order status, and resolving customer
service issues. Demonstrated ability to handle administrative details and routine,
daily issues independently, assuming responsibility without direct supervision.



EDUCATION
GENERAL EDUCATION DIPLOMA SEPTEMBER 2002-DECEMBER 2005
James Madison High School Brooklyn, NY


SKILLS
The ability to meet new challenges with an open mind and an optimistic
-Response;=2 0t he a bility to take initiative by anticipating customer needs and
completing assignments without request or direction.
-Also efficient in microsoft word,excel,outlook express and quickbooks.
-Can type up to 45 words per minute
-Internet Savy